I can’t even access the website you mentioned at the moment. You may need to talk to your host’s support team about this.
The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.
Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://wordpress.org/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.
In both cases you should be able to see what the cause is in the logfile.
It sounds like your site has run into a database or corrupted core issue during the update. Here are a few things you can try:
- Clear cache: If you’re using any caching plugin or your host provides server cache, clear it first.
- Manually reinstall WordPress core:
- Download the same WordPress version from wordpress.org.
- Extract it and upload everything except the
wp-content folder and wp-config.php file (so your themes, plugins, and settings remain).
- This replaces any corrupted core files.
- Check for plugin/theme conflicts:
- Temporarily disable plugins (rename the
plugins folder via FTP or File Manager).
- Switch to a default theme (like Twenty Twenty-Four).
- See if the database update page then works.
- Enable debug mode: In
wp-config.php, add:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
This will log the actual error in wp-content/debug.log which can point to the cause.
5. Database check/repair: Add this to wp-config.php:
define('WP_ALLOW_REPAIR', true);
If none of these help, contact your host’s support team, sometimes slow sites and failed backups are a sign of server resource limits or a database issue on their end.
