Font Awesome not loaded?

  • Imagekosimus

    (@kosimus)


    1 year, 1 month ago

    Is there a problem loading Font Awesome in the latest version, perhaps?

    It appears that the dropdown menu icon (visible when on mobile) as well as the “back to top” icon aren’t loaded properly, showing just the typical “missing character rectangle”.

    Any hints would be appreciated

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Imagesupportwpr

    (@supportwpr)

    1 year, 1 month ago

    Hi @kosimus

    At first, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind Regards

    Thread Starter Imagekosimus

    (@kosimus)

    1 year, 1 month ago

    Thank you, I have sent the requested data over.

    Imagesupportwpr

    (@supportwpr)

    1 year, 1 month ago

    Hi @kosimus

    Thanks for cooperation, we will be in touch shortly

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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